Solutions
Tools to measure, standardize and improve the customer experience
Each organization faces different challenges. Some need to understand what is really happening at their service points. Others seek to align teams, validate standards or sustain improvements over time. GestorCX combines different methodologies to obtain objective information, transform it into concrete actions and improve operational consistency.
Mystery Shopping
Evaluations conducted by specially trained auditors acting as real customers. Allows observing how service, sales and customer care processes are executed under normal operating conditions.
Learn more →CX Audits
Structured evaluation programs aimed at measuring customer experience and operational execution. They integrate indicators, metrics, evidence and continuous follow-up.
Learn more →Focus Group
Qualitative research designed to understand perceptions, expectations and behaviors of customers or specific audiences.
Learn more →CX Standard
Design, update and implementation of service and customer experience standards. Helps all teams operate under the same criteria.
Learn more →Continuous Improvement
Process aimed at transforming findings into concrete and sustainable actions. Not limited to detecting problems: seeks to solve them and verify their evolution.
Learn more →Combining solutions
One solution rarely works alone
Organizations with the best results usually combine several tools within the same process. The initial diagnosis defines which combination is most appropriate for each situation.
Next step
Which solution does your organization need?
Each project begins with a diagnosis to understand the context, define priorities and recommend the most appropriate methodology.
Request diagnosis